Privacy Policy

At Ninh Binh VN Travel, we value your trust and are fully committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or book our travel services.

This policy applies to all services provided by Ninh Binh VN Travel, whether accessed through our website, email, mobile devices, social media platforms, or any other digital channels.

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1. Information We Collect

When you visit our website or use our services, we may collect the following types of information:

Personal Information

Full name, Phone number, Email address, Residential address, Booking details and service requests

Payment Information

Payment-related details (such as bank transfer information or payment method used)

 – Note: We do not store full credit card details on our system.

Non-Personal Information

• IP address
• Browser type and device information
• Website usage data, preferences, and browsing behavior

This information may be collected directly from you or automatically through cookies and similar technologies.

2. How We Protect Your Information

We apply appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration, including:

• Data encryption
• Secure servers and firewalls
• Restricted internal access
• Regular system monitoring and updates

While no online system is 100% secure, we continuously improve our security practices to ensure the highest level of protection.

3. Purpose of Using Your Information

We use your information for the following purposes:

• Processing tour bookings and service requests
• Arranging transportation, accommodation, guides, and related travel services
• Providing customer support before, during, and after your trip
• Sending booking confirmations, service updates, or important travel information
• Improving website functionality and user experience

With your consent, we may also send promotional offers or travel updates. You may opt out of marketing communications at any time.

4. Sharing Information with Third Parties

We only share personal information when necessary and in the following cases:

• With trusted partners and service providers (hotels, transport companies, restaurants, tour guides) to deliver booked services
• With payment processors or technical service providers supporting our operations
• When required by law, legal processes, or government authorities
• In the event of a business transfer, merger, or restructuring (data will remain protected under equivalent confidentiality obligations)

All third parties are required to keep your information confidential and use it solely for the agreed service purposes.

5. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your information
• Withdraw consent for marketing communications at any time
• Contact us regarding how your data is used or stored

Requests can be submitted via the contact details listed below.

6. Data Retention & Privacy Commitment

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

We do not sell, trade, or misuse customer data under any circumstances.

In the event of a data breach, we will promptly notify affected users and relevant authorities and take immediate corrective actions.

7. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Email: ninhbinhvntravel@gmail.com
WhatsApp / Zalo: +84 352 705 836

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Thank you for trusting Ninh Binh VN Travel.

Your privacy and security are always our top priority.